Returns & Refunds
Our Returns & Refund Policy
Thank you for shopping with Haute Parfums! We want to ensure your experience with us is wonderful, even when things don't go exactly as planned. Please take a moment to review our policy regarding returns, exchanges, and refunds.
About Our Fragrance Samples & Testers
Why We Can't Accept Returns
We carefully prepare each fragrance sample and tester with you in mind. Due to the personalized nature of these products and hygiene considerations, we're unable to accept returns on fragrance samples or testers once they've been shipped to you.
All sales are provided on "as is" terms.
If Something's Not Right
We do understand that sometimes things don't arrive as expected. If your order arrives damaged or incorrect, please reach out to our customer care team within 36 hours of delivery. Simply send us an email with a photo of the issue, and we'll work with you to make it right.
Payment Information
Our Payment Policy
When you complete your purchase with Haute Parfums, all payments are considered final. We believe in transparent communication, so if you have any concerns about your order, we encourage you to contact us directly and read our Terms of Sale:
https://haute-parfums.com/pages/terms-of-sales
Working Together on Solutions
We're committed to finding fair resolutions for any issues you might experience. Our team is here to listen and help within the scope of our policies.
Shipping & Delivery
International Shipping
We love sharing our products with customers around the world! However, international shipping can sometimes involve factors beyond our control, including customs delays, holidays, strikes, new regulations creating unexpected delays and varying delivery timeframes. Due to this please allow at least 30-days for deliveries even if your expected delivery is sooner.
Package Delays
If your package is taking longer than expected to arrive, we recommend contacting the shipping carrier for the most up-to-date tracking information. While we can't offer refunds for shipping delays outside our control, we're happy to provide any shipping documentation/labels you might need to file a claim:
https://help.royalmail.com/personal/s/article/Royal-Mail-Claims-Centre-process-and-options
*Please note that we provide no refunds for deliveries for purchases rejected by you, the buyer, due to customs and import fees.
Our Agreement
Shopping With Confidence
When you shop with Haute Parfums, you're agreeing to the terms we've outlined above. We've made these policies clear so you can shop with complete confidence and understanding.
We're Here to Help
Have questions before placing your order? Our friendly customer care team is just a message away! Please use the contact form on our website, and we'll be delighted to assist you.
Thank you for choosing Haute Parfums – where fragrance discovery is an experience to treasure!
Last updated: April 19, 2024